Никаких правил. Уникальная культура Netflix - Эрин Мейер

Эрин Мейер — автор книги «Карта культурных различий. Как люди думают, руководят и добиваются целей в международной среде» и профессор INSEAD, одной из ведущих бизнес-школ. Она публиковалась в Harvard Business Review, The New York Times и на Forbes.com. В 2019 году Эрин вошла в список Thinkers50 в качестве одного из пятидесяти самых влиятельных бизнес-мыслителей в мире. Она получила степень MBA в INSEAD в 2004 году и сейчас живет в Париже. В 1994–1995 годах Эрин также служила в Корпусе мира в качестве преподавателя-добровольца в Южной Африке. Узнать больше об Эрин можно на ее сайте www.erinmeyer.com.

Введение

Edmondson A. C. The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. Hoboken, NJ: Wiley, 2019.

Glassdoor Survey Finds Americans Forfeit Half of Their Earned Vacation/Paid Time Off // Glassdoor, About Us. May 24, 2017. www.glassdoor.co/about-us/glassdoor-survey-finds-americans-forfeit-earned-vacationpaid-time/.

Netflix Ranks as #1 in the Reputation Institute 2019 US RepTrak 100 // Reputation Institute. April 3, 2019. www.reputationinstitute.com/about-ri/press-release/netflix-ranks-1-reputation-institute-2019-us-reptrak-100.

Stenovec T. One Huge Reason for Netflix’s Success // HuffPost. December 7, 2017. www.huffpost.com/entry/netflix-culture-deck-success_n_6763716.

Глава 1. Повышаем концентрацию таланта

370: Ruining It for the Rest of Us // This American Life. December 14, 2017. www.thisamericanlife.org/370/transcript.

Felps W., et al. How, When, and Why Bad Apples Spoil the Barrel: Negative Group Members and Dysfunctional Groups // Research in Organizational Behavior. 2006. № 27. Р. 175–222.

Глава 2. Затем культивируем откровенность: говори то, что думаешь (с благими намерениями)

Coyle D. The Culture Code: The Secrets of Highly Successful Groups. New York: Bantam Books, 2018.

Edwardes C. Meet Netflix’s Ted Sarandos, the Most Powerful Person in Hollywood // Evening Standard. May 9, 2019. www.standard.co.uk/tech/netflix-ted-sarandos-interview-the-crown-a4138071.html.

Goetz T. Harnessing the Power of Feedback Loops // Wired. June 19, 2011. www.wired.com/2011/06/ff_feedbackloop.

Zenger J., Folkman J. Your Employees Want the Negative Feedback You Hate to Give // Harvard Business Review. January 15, 2014. hbr.org/2014/01/your-employees-want-the-negative-feedback-you-hate-to-give.

Глава 3a. Понемногу ослабляем контроль: избавляемся от графика отпусков

Bellis R. We Offered Unlimited Vacation for One Year: Here’s What We Learned // Fast Company. November 6, 2015. www.fastcompany.com/3052926/we-offered-unlimited-vacation-for-one-year-heres-what-we-learned.

Blitstein R. At Netflix, Vacation Time Has No Limits // The Mercury News. March 21, 2007. www.mercurynews.com/2007/03/21/at-netflix-vacation-time-has-no-limits.

Branson R. Why We’re Letting Virgin Staff Take as Much Holiday as They Want // Virgin. April 27, 2017. www.virgin.com/richard-branson/why-were-letting-virgin-staff-take-much-holiday-they-want.

Haughton J. «Unlimited Leave»: How Do I Ensure Staff Holiday’s Don’t Get out of Control? // CMI. June 16, 2015. www.managers.org.uk/insights/news/2015/june/unlimited-leave-how-do-i-ensure-staff-holidays-dont-get-out-of-control.

Millet J. Is Unlimited Vacation a Perk or a Pain? Here’s How to Tell // CNBC. September 26, 2017. www.cnbc.com/2017/09/25/is-unlimited-vacation-a-perk-or-a-pain-heres-how-to-tell.html.

Глава 3б. Отказываемся от сметы дорожных расходов

Pruckner G. J., Sausgruber R. Honesty on the Streets: A Field Study on Newspaper Purchasing // Journal of the European Economic Association 11. 2013. № 3. Р. 661–679.

Глава 4. Закрепляем концентрацию таланта…

Ariely D. What’s the Value of a Big Bonus? // Dan Ariely (blog). November 20, 2008. danariely.com/2008/11/20/what’s-the-value-of-a-big-bonus/.

Gates B., quoted in chapter 6 in: Thompson C. Coders: Who They Are, What They Think and How They Are Changing Our World. New York: Picador, 2019.

Kong C. Quitting Your Job. Infographic // Robert Half (blog). July 9, 2018. www.roberthalf.com/blog/salaries-and-skills/quitting-your-job.

Lawler M. When to Switch Jobs to Maximize Your Income // Job Search Advice (blog). Monster. www.monster.com/career-advice/article/switch-jobs-earn-more-0517.

Lucht J. Rites of Passage at $100,000 to $1 Million+: Your Insider’s Strategic Guide to Executive Job-Changing and Faster Career Progress. New York: The Viceroy Press, 2014.

Luthi B. Does Job Hopping Increase Your Long-Term Salary? // Chime. October 4, 2018. www.chimebank.com/2018/05/07/does-job-hopping-increase-your-long-term-salary.

Sackman H., et al. Exploratory Experimental Studies Comparing Online and Offline Programing Performance // Communications of the ACM 11. January 1968 (№ 1). Р. 3–11. https://dl.acm.org/doi/10.1145/362851.362858.

Shotter J., Noonan L., McLannahan В. Bonuses Don’t Make Bankers Work Harder, Says Deutsche’s John Cryan // CNBC. November 25, 2015. www.cnbc.com/2015/11/25/deutsche-banks-john-cryan-says-bonuses-dont-make-bankers-work-harder-says.html.

Глава 5. Культивируем откровенность…

Aronson E., et al. The Effect of a Pratfall on Increasing Interpersonal Attractiveness // Psychonomic Science 4. 1966. № 6. Р. 227–228.

Brown B. Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead. New York: Penguin Random House Audio Publishing Group, 2017.

Bruk A., Scholl S. G., Bless H. Beautiful Mess Effect: Self-other Differences in Evaluation of Showing Vulnerability // Journal of Personality and Social Psychology. 2018. № 115 (2). https://doi.org/10.1037/pspa0000120.

Jasen G. Keeping Secrets: Finding the Link Between Trust and Well-Being // Columbia News. February 19, 2018. https://news.columbia.edu/news/keeping-secrets-finding-link-between-trust-and-well-being.

Mukund A., Radhika A. N. SRC H ldings: The «Open Book» Management Culture // Curriculum Library for Employee Ownership (CLEO). Rutgers. January 2004. https://cleo.rutgers.edu/articles/src-holdings-the-open-book-management-culture/.

Rosh L., Offermann L. Be Yourself, but Carefully // Harvard Business Review. August 18, 2014. hbr.org/2013/10/be-yourself-but-carefully.